Terms of service

OVERVIEW
Welcome to Kaveo! The terms “we”, “us” and “our” refer to Kaveo. Kaveo operates this store and this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Kaveo is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions set out below, together with the policies referenced herein (these “General Terms and Conditions (GTC)” or “Terms”), describe your rights and obligations when you use the Services.

Please read these General Terms and Conditions carefully, as they contain important information about your legal rights and cover topics such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to these General Terms and Conditions and our Privacy Policy. If you do not agree to these General Terms and Conditions or the Privacy Policy, you may not use or access our Services. 

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these General Terms and Conditions, you represent that you are of legal age in the state or region in which you reside and that you have given us your consent to allow your minor dependents to use the Services on devices that you own, have purchased or manage.
In order to use the Services, including accessing or navigating our online stores or purchasing products or services that we offer, you may be asked to provide certain information, such as your email address as well as billing, payment and shipping information. You represent and warrant that all information you provide in our stores is accurate, current and complete, and that you are fully entitled to provide such information.
You alone are responsible for the security of your account login credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services in our online stores as accurately as possible. However, please note that colors or the appearance of the products may differ from the colors displayed on your screen due to the device you use to access the store and its settings and configuration.
We do not warrant that the appearance or quality of the products or services you purchase will meet your expectations or match the representations in our online stores.
All product descriptions may be changed at any time and without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of the products that we offer to any person, in any geographic region or within any jurisdiction, on a case-by-case basis.

Section 3 – ORDERS
By placing an order, you make an offer to purchase. Kaveo reserves the right to accept or decline your order at its own discretion for any reason. Your order is not deemed accepted until it has been confirmed by Kaveo. Acceptance of your order is conditional upon receipt and processing of your payment. Please review your order carefully before submitting it, as Kaveo may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept an order, or if we modify or cancel an order, we will attempt to notify you via the email address, billing address and/or phone number provided at the time the order was placed.
Returns or exchanges of your purchases are made solely in accordance with our Right of Withdrawal [LINK].
You represent and warrant that your purchases are intended for your personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts and special offers are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in the order confirmation sent to you by email. Unless expressly stated otherwise, the prices quoted do not include taxes, shipping, handling, customs or import fees.
The prices quoted in our online stores may differ from prices in brick-and-mortar stores or in online stores or other stores operated by third parties. From time to time, we may offer promotions for the Services that may affect pricing and that are governed by terms and conditions different from these Terms. In the event of any inconsistency between the terms of a promotion and these Terms and Conditions, the terms of the promotion will prevail.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct and complete, (ii) you are authorized to use that credit card for the purchase, (iii) the charges you incur will be honored by your credit card company, and (iv) you will pay the charges you incur at the prices stated, including shipping and handling fees and all applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or events beyond our control. Once we have handed over the products to the shipping carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all brands, trademarks, texts, displays, images, graphics, product reviews, video and audio files, as well as their design, selection and arrangement, are the property of Kaveo, its affiliates or licensors and are protected by United States and foreign patent, copyright and other intellectual property laws.
These General Terms and Conditions permit you to use the Services solely for personal, non-commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit the material on the Services. Except as expressly provided herein, nothing in these General Terms and Conditions grants you a license or any other rights to any patents, trademarks, copyrights or other intellectual property of Kaveo, Shopify or any third party, nor may any such grant be implied from these provisions. Unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Kaveo.
The names, logos, product and service names, designs and slogans of Kaveo are trademarks of Kaveo or its affiliates or licensors. You may not use these trademarks without the prior written permission of Kaveo. The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS
You may be given access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control or influence over.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We disclaim all liability arising from or relating to the use of optional third-party tools.
Any use of the optional tools offered through the website is entirely at your own risk and discretion. You are responsible for familiarizing yourself with, and accepting, the terms and conditions on which the tools are provided by the relevant third-party provider(s).
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features shall likewise be deemed part of the Services and shall be subject to these General Terms and Conditions.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you access at your own discretion. If you choose to leave the Services to access these third-party materials or websites, you do so at your own risk.
We are not liable for any damages or losses arising from your access to third-party websites or from the purchase or use of products, services, resources or content on third-party websites. You should carefully review the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANTS: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified].
Kaveo is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our store are concluded directly with Kaveo. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the dealings between you and Kaveo, including any injuries, damages or losses arising from purchased products and services. You hereby expressly release Shopify and its affiliates from all liability for any claims, damages and liabilities arising out of or in connection with your purchases and transactions with Kaveo.

SECTION 10 – PRIVACY POLICY
All personal data that we collect through the Services is subject to our Privacy Policy, which can be viewed here. In addition, certain personal data may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you confirm that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data that you submit to the Services will be shared with Shopify as well as with third-party providers, who may be located in countries other than the country in which you reside, in order to provide the Services to you. Please see our Privacy Policy [LINK] for more information about how we, Shopify and our partners use your personal data.

SECTION 11 – FEEDBACK
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. For example, we may exercise our rights under this license to operate, provide, evaluate, expand, improve and promote the Services and to perform our obligations and exercise our rights under the General Terms and Conditions.
You further represent and warrant that: (i) you own all Feedback content or otherwise have the full rights to it that are required; (ii) you have disclosed any compensation or incentives you received in connection with the submission of your Feedback; and (iii) your Feedback complies with these General Terms and Conditions. We are under no obligation to (1) maintain your Feedback in confidence, (2) pay compensation for your Feedback, or (3) respond to your Feedback.
We reserve the right, but are not obligated, to monitor, edit or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these General Terms and Conditions.
You warrant that your Feedback does not violate any rights of third parties, including copyrights, trademark rights, privacy rights, personality rights or other personal or proprietary rights. You further warrant that your Feedback does not contain any libelous or otherwise unlawful, abusive or obscene statements and is free of computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of the Feedback. You are solely responsible for your Feedback and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. In the event of any inaccurate information, we reserve the right to correct any errors, inaccuracies or omissions, to change or update information, or to cancel orders, at any time and without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not, directly or indirectly, access or use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or injure any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these General Terms and Conditions; (g) to transmit, or procure the sending of, any advertising or promotional material, including “junk mail”, ‘chain letters’, “spam” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other natural or legal person; or (i) to engage in any other conduct that restricts or inhibits the use of the Services or that, in our judgment, may harm Kaveo, Shopify or users of the Services or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services in any way; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in any spamming, phishing, pharming, pretexting, spidering, crawling or scraping activities; or (e) interfere with or circumvent the security features of the Services or any related website, other websites or the Internet. We reserve the right to suspend, disable or terminate your account at any time and without notice if we determine that you have violated any part of these Terms and Conditions.

SECTION 14 – TERMINATION OF THE CONTRACTUAL RELATIONSHIP
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice. In such case, you will remain liable for all amounts due up to and including the date of termination.
The following sections shall survive termination of the contractual relationship: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of their contents.
UNLESS EXPRESSLY STATED BY Kaveo, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 – LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY LAW, IN NO CASE SHALL KAVEO, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR THE PRODUCTS PROCURED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIMS RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSSES OR DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR THE CONTENT (OR PRODUCTS) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Kaveo, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party and arising out of (1) your breach of these General Terms and Conditions or the documents they reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claims, provided that any failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced thereby. We may control the defense and settlement of any such claim at your expense, including the choice of legal counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent (which may not be unreasonably withheld). You will cooperate in the defense of any indemnification claims, including by providing relevant documents.

SECTION 18 – SEVERABILITY
In the event that any provision of these General Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless remain effective to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these General Terms and Conditions. The validity and enforceability of the remaining provisions shall not be affected by such determination.

SECTION 19 – WAIVER, ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these General Terms and Conditions shall not constitute a waiver of such right or provision.
These General Terms and Conditions and any policies or operating rules posted by us on this website or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the General Terms and Conditions).
Any ambiguities in the interpretation of these General Terms and Conditions shall not be construed against the party that drafted them.

SECTION 20 – ASSIGNMENT
You may not delegate, assign or transfer this agreement or your rights or obligations under these General Terms and Conditions without our prior written consent, and any attempt to do so is null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 21 – GOVERNING LAW
These General Terms and Conditions and any separate agreements under which we provide Services to you shall be subject to the federal and state or territorial courts of the country in which Kaveo has its principal place of business, and shall be construed accordingly. You and Kaveo agree to the venue and personal jurisdiction of such courts.

SECTION 22 – HEADINGS
The headings used in this agreement are included for convenience only and will have no effect on these General Terms and Conditions.

SECTION 23 – CHANGES TO THE GENERAL TERMS AND CONDITIONS
You can review the most current version of the General Terms and Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these General Terms and Conditions by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law. Such changes will take effect on the date specified in the notice. By continuing to use or access the Services after any changes to these General Terms and Conditions have been posted, you agree to those changes.

SECTION 24 – CONTACT INFORMATION
If you have any questions about the General Terms and Conditions, please contact

support@getkaveo.com. 
Our contact information is listed below:

 
Raul Zarculea

support@getkaveo.com

Meydan Grandstand, 6th Floor Meydan Road, Nad Al Sheba Dubai, UAE